Everyone has the right to request the provision of digital accessibility for a website, mobile application, or any of their elements. One can also demand the provision of information in alternative forms, such as reading a digitally inaccessible document, describing the content of a video without audio description, etc. The request should include the data of the person making the request, specify the website or mobile application in question, and provide contact information. If the requesting person indicates the need for information in an alternative form, they should also specify the preferred format. The public entity is obliged to fulfill the request promptly and no later than within 7 days. If meeting this deadline is not possible, the public entity must promptly inform when the request will be fulfilled, with the deadline not exceeding 2 months. If ensuring accessibility is not feasible, the public entity may propose an alternative means of accessing the information. In the event of refusal to comply with the request for accessibility or alternative access to information, a complaint can be filed to report such behavior. After exhausting all claim possibilities, the complaint can also be submitted to the
Ombudsman.